#7 Ref Stats Comparison - 2011 to 2012
Hedberg Public LibraryJune 2012
Total Patron Questions:20122011Change2012 Total2011 TotalChange
3121264318.09%1803718116-0.44%
24862547-2.39%1533915742-2.56%
Asked at Youth Services
40645262-22.77%1125614606-22.94%
40#DIV/0!3211190.91%
Asked of Bilingual Staff
Asked at Teen Central (when staffed)
757807-6.20%10431126-7.37%
Asked via email
43407.50%30325717.90%
Total patron questions
1047511299-7.29%4601049858-7.72%
Reportable Reference Questions:
Asked at the Reference Desk
131193440.36%7819681514.73%
Asked at Service Desk
28720937.32%174015849.85%
Asked at Youth Services
7721144-32.52%42654753-10.27%
20#DIV/0!198137.50%
Asked of Bilingual Staff
Asked at Teen Central (when staffed)
7390-18.89%1631601.88%
Asked via email
1220-40.00%15012025.00%
Total for all service points
245723972.50%14156134405.33%
InterLibrary Loan
29241721722635
Items requested from other libraries for HPL patrons -30.0%-17.6%
29535120522635
Items received from other libraries for HPL patrons -16.0%-22.1%
41269540064430
Requests received from other libraries for HPL materials -40.7%-9.6%
30544929703113
Items lent to other libraries from the HPL collection -32.1%-4.6%