#5a Reference Statistics Comparison
Hedberg Public Library
Total Patron Questions:20122011Change2012 Total
30043026-0.73%12161
24812615-5.12%10533
16032040-21.42%5866
Asked at Youth Services
140#DIV/0!19
Asked of Bilingual Staff
5388-39.77%225
Asked at Teen Central (when staffed)
533743.24%220
Asked via email
72087806-7.66%29024
Total patron questions
Reportable Reference Questions:
1392111624.73%5209
Asked at the Reference Desk
26522617.26%1232
Asked at Service Desk
729875-16.69%2872
Asked at Youth Services
80#DIV/0!12
Asked of Bilingual Staff
1026-61.54%79
Asked at Teen Central (when staffed)
251392.31%120
Asked via email
242922567.67%9524
Total for all service points
InterLibrary Loan
3514611518
Items requested from other libraries for HPL patrons -23.9%
3534801424
Items received from other libraries for HPL patrons -26.5%
7306942836
Requests received from other libraries for HPL materials 5.2%
5435272110
Items lent to other libraries from the HPL collection 3.0%
April 2012
2011 TotalChange
12740-4.54%
10877-3.16%
7688-23.70%
9111.11%
284-20.77%
19214.58%
31790-8.70%
48317.82%
11685.48%
26996.41%
6100.00%
6031.67%
8737.93%
88517.60%
1829
-17.0%
1703
-16.4%
3067
-7.5%
2172
-2.9%