#5.1 Reference Statistics Comparison
Hedberg Public Library
Total Patron Questions:20122011Change
29303746-21.78%
266826381.14%
12422225-44.18%
Asked at Youth Services
10#DIV/0!
Asked at Bilingual Desk (when staffed)
433716.22%
Asked at Teen Central (when staffed)
64598.47%
Asked via email
69488705-20.18%
Total patron questions
Reportable Reference Questions:
12091587-23.82%
Asked at the Reference Desk
32327617.03%
Asked at Service Desk
627712-11.94%
Asked at Youth Services
10#DIV/0!
Asked at Bilingual Desk (when staffed)
93200.00%
Asked at Teen Central (when staffed)
412657.69%
Asked via email
22102604-15.13%
Total for all service points
InterLibrary Loan
340500
Items requested from other libraries for HPL patrons -32.0%
316447
Items received from other libraries for HPL patrons -29.3%
748807
Requests received from other libraries for HPL materials -7.3%
565569
Items lent to other libraries from the HPL collection -0.7%
March 2012
2012 Total2011 TotalChange
91579714-5.73%
80528262-2.54%
42635648-24.52%
59-44.44%
172196-12.24%
1671557.74%
2181623984-9.04%
381737152.75%
9679422.65%
2143182417.49%
46-33.33%
6934102.94%
957428.38%
709565957.58%
11671368
-14.7%
10711223
-12.4%
21062373
-11.3%
15671645
-4.7%