#5a Reference Statistics Comparison
Hedberg Public LibraryFebruary 2012
Total Patron Questions:20122011Change2012 Total2011 TotalChange
2995263113.84%622759684.34%
241424090.21%53845624-4.27%
Asked at Youth Services14181643-13.69%30213423-11.74%
Asked at Bilingual Desk (when staffed)45-20.00%49-55.56%
Asked at Teen Central (when staffed)61593.39%129159-18.87%
Asked via email3442-19.05%103967.29%
Total patron questions for all service points692667892.02%1486815279-2.69%
Reportable Reference Questions:
Asked at the Reference Desk137299637.75%2608212822.56%
Asked at Service Desk342366-6.56%644666-3.30%
Asked at Youth Services73951144.62%1516111236.33%
Asked at Bilingual Desk (when staffed)35-40.00%36-50.00%
Asked at Teen Central (when staffed)211190.91%603193.55%
Asked via email1219-36.84%544812.50%
Total Reference questions for all service points2489190830.45%4885399122.40%
InterLibrary Loan
401399827868
Items requested from other libraries for HPL patrons 0.5%-4.7%
405378755776
Items received from other libraries for HPL patrons 7.1%-2.7%
64577813581566
Requests received from other libraries for HPL materials -17.1%-13.3%
49256110021076
Items lent to other libraries from the HPL collection -12.3%-6.9%