#5B Reference Statistics Comparison
Hedberg Public LibraryJanuary 2012
Total Patron Questions:20122011Change2012 Total2011 TotalChange
32323337-3.1%32323337-3.1%
29703215-7.6%29703215-7.6%
Asked at Youth Services16031780-9.9%16031780-9.9%
Asked at Bilingual Desk (when staffed)04-100.0%04-100.0%
Asked at Teen Central (when staffed)68100-32.0%68100-32.0%
Asked via email695427.8%695427.8%
Total patron questions for all service points79428490-6.5%79428490-6.5%
Reportable Reference Questions:
Asked at the Reference Desk123611329.2%123611329.2%
Asked at Service Desk3023000.7%3023000.7%
Asked at Youth Services77760129.3%77760129.3%
Asked at Bilingual Desk (when staffed)01-100.0%01-100.0%
Asked at Teen Central (when staffed)392095.0%392095.0%
Asked via email422944.8%422944.8%
Total Reference questions for all service points2396208315.0%2396208315.0%
InterLibrary Loan
Items requested from other libraries for HPL patrons 426469-9.2%426469-9.2%
Items received from other libraries for HPL patrons 350398-12.1%350398-12.1%
Requests received from other libraries for HPL materials 713788-9.5%713788-9.5%
Items lent to other libraries from the HPL collection 510515-1.0%510515-1.0%