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#7 Reference Stats Comparison(corrected)
Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions for all service points Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total Reference questions for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 3337 3215 1780 4 100 54 8490 1132 300 601 1 20 29 2083 469 398 788 515 2010 3128 3126 2208 27 23 56 8568 1289 253 850 6 6 21 2425 551 554 819 698 Change 6.68158567774936E-02 2.84708893154191E-02 -0.193840579710145 -0.851851851851852 3.34782608695652 -3.57142857142857E-02 -9.10364145658263E-03 -0.121799844840962 0.185770750988142 -0.292941176470588 -0.833333333333333 2.33333333333333 0.380952380952381 -0.141030927835052 -0.148820326678766 -0.28158844765343 -3.78510378510378E-02 -0.262177650429799 2011 Total 3337 3215 1780 4 100 54 8490 1132 300 601 1 20 29 2083 469 398 788 515 2010 Total 3128 3126 2208 27 23 56 8568 1289 253 850 6 6 21 2425 551 554 819 698 January 2011 Change 6.68158567774936E-02 2.84708893154191E-02 -0.193840579710145 -0.851851851851852 3.34782608695652 -3.57142857142857E-02 -9.10364145658263E-03 -0.121799844840962 0.185770750988142 -0.292941176470588 -0.833333333333333 2.33333333333333 0.380952380952381 -0.141030927835052 -0.148820326678766 -0.28158844765343 -3.78510378510378E-02 -0.262177650429799 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions for all service points Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total Reference questions for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2631 2409 1643 5 59 42 6789 996 366 511 5 11 19 1908 399 378 778 561 2010 2961 2783 1925 8 30 48 7755 1179 201 682 0 13 23 2098 523 534 753 558 Change -0.11144883485309 -0.134387351778656 -0.146493506493506 -0.375 0.966666666666667 -0.125 -0.124564796905222 -0.155216284987277 0.82089552238806 -0.250733137829912 -0.153846153846154 -0.173913043478261 -9.05624404194471E-02 -0.237093690248566 -0.292134831460674 3.32005312084993E-02 5.37634408602151E-03 2011 Total 5968 5624 3423 9 159 96 15279 2128 666 1112 6 31 48 3991 868 776 1566 1076 2010 Total 6089 5909 4133 35 53 104 16323 2468 454 1532 6 19 44 4523 1074 1088 1572 1256 February 2011 Change -1.98719001478075E-02 -4.82315112540193E-02 -0.171788047423179 -0.742857142857143 2 -7.69230769230769E-02 -6.39588310972248E-02 -0.137763371150729 0.466960352422908 -0.274151436031332 0 0.631578947368421 9.09090909090909E-02 -0.117621047977006 -0.191806331471136 -0.286764705882353 -3.81679389312977E-03 -0.143312101910828 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 3746 2638 2225 0 37 59 8705 1587 276 712 0 3 26 2604 500 447 807 569 2010 3088 3033 2120 4 21 38 8304 1371 296 750 1 8 20 2446 532 575 887 650 Change 0.213082901554404 -0.130234091658424 4.95283018867925E-02 -1 0.761904761904762 0.552631578947368 4.82899807321773E-02 0.157549234135667 -6.75675675675676E-02 -5.06666666666667E-02 -1 -0.625 0.3 6.45952575633688E-02 -6.01503759398496E-02 -0.222608695652174 -9.01916572717024E-02 -0.124615384615385 2011 Total 9714 8262 5648 9 196 155 23984 3715 942 1824 6 34 74 6595 1368 1223 2373 1645 2010 Total 9177 8942 6253 39 74 142 24627 3839 750 2282 7 27 64 6969 1606 1663 2459 1906 March 2011 Change 5.85158548545276E-02 -7.60456273764259E-02 -9.67535582920198E-02 -0.769230769230769 1.64864864864865 9.15492957746479E-02 -2.61095545539449E-02 -3.23000781453504E-02 0.256 -0.200701139351446 -0.142857142857143 0.259259259259259 0.15625 -5.36662361888363E-02 -0.148194271481943 -0.26458208057727 -3.49735664904433E-02 -0.136935991605456 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 3026 2615 2040 0 88 37 7806 1116 226 875 0 26 13 2256 461 480 694 527 2010 2718 2780 2021 4 16 44 7583 1176 360 859 0 6 17 2418 449 486 813 646 Change 0.113318616629875 -5.93525179856115E-02 9.40128649183572E-03 -1 4.5 -0.159090909090909 2.94078860609258E-02 -5.10204081632653E-02 -0.372222222222222 1.86263096623981E-02 3.33333333333333 -0.235294117647059 -6.69975186104218E-02 2.67260579064588E-02 -1.23456790123457E-02 -0.146371463714637 -0.184210526315789 2011 Total 12740 10877 7688 9 284 192 31790 4831 1168 2699 6 60 87 8851 1829 1703 3067 2172 2010 Total 11895 11722 8274 43 90 186 32210 5015 1110 3141 7 33 81 9387 2055 2149 3272 2552 April 2011 Change 7.10382513661202E-02 -7.20866746289029E-02 -7.08242687938119E-02 -0.790697674418605 2.15555555555556 0.032258064516129 -1.30394287488358E-02 -3.66899302093719E-02 5.22522522522523E-02 -0.140719516077682 -0.142857142857143 0.818181818181818 7.40740740740741E-02 -5.71002450197081E-02 -0.109975669099757 -0.207538389948813 -6.26528117359413E-02 -0.148902821316614 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2733 2318 1656 2 35 25 6769 1050 207 910 2 10 13 2192 389 359 668 492 2010 2470 2421 1794 2 2 36 6725 1151 261 779 0 1 11 2203 324 367 575 496 Change 0.106477732793522 -4.25444031391987E-02 -7.69230769230769E-02 0 16.5 -0.305555555555556 -0.996282527881041 -8.77497827975673E-02 -0.206896551724138 0.16816431322208 2 9 0.181818181818182 -4.99319110304131E-03 0.200617283950617 -2.17983651226158E-02 0.161739130434783 -8.06451612903226E-03 2011 Total 15473 13195 9344 11 319 217 38559 5881 1375 3609 8 70 100 11043 2218 2062 3735 2664 2010 Total 14365 14143 10068 45 92 222 38935 6166 1371 3920 7 34 92 11590 2379 2516 3847 3048 May 2011 Change 7.71319178558998E-02 -6.70296259633741E-02 -7.19110051648788E-02 -0.755555555555556 2.46739130434783 -2.25225225225225E-02 -9.65712084242969E-03 -4.62212131041194E-02 2.91757840991977E-03 -7.93367346938775E-02 0.142857142857143 1.05882352941176 8.69565217391304E-02 -4.71958584987058E-02 -6.76754939050021E-02 -0.180445151033386 -0.029113595009098 -0.125984251968504 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk – Patron questions asked at Service Desk – Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection CORRECTED 2011 2643 2547 5262 0 807 40 11299 934 209 1144 0 90 20 2397 417 351 695 449 2010 2970 2987 4537 9 634 29 11166 1309 376 1137 8 70 17 2917 442 330 534 398 Change -0.11010101010101 -0.147304988282558 0.159797222834472 -1 0.272870662460568 0.379310344827586 1.19111588751567E-02 -0.286478227654698 -0.444148936170213 6.15655233069481E-03 -1 0.285714285714286 0.176470588235294 -0.178265341103874 -5.65610859728507E-02 6.36363636363636E-02 0.301498127340824 0.128140703517588 CORRECTED 2011 Total 18116 15742 14606 11 1126 257 49858 6815 1584 4753 8 160 120 13440 2635 2413 4430 3113 2010 Total 17335 17130 14605 54 726 251 50101 7475 1747 5057 15 104 109 14507 2821 2821 4381 3446 June 2011 Change 4.50533602538217E-02 -8.10274372446001E-02 6.84697021567956E-05 -0.796296296296296 0.550964187327824 2.39043824701195E-02 -4.85020259076665E-03 -8.82943143812709E-02 -9.33028048082427E-02 -0.060114692505438 -0.466666666666667 0.538461538461538 0.100917431192661 -0.073550699662232 -6.59340659340659E-02 -0.144629563984403 1.11846610362931E-02 -9.66337782936738E-02 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2610 2465 4013 1 489 48 9626 965 171 1017 1 68 21 2243 445 393 571 403 2010 2945 3033 2877 4 488 40 9387 1141 378 992 4 69 17 2601 391 383 696 490 Change -0.113752122241087 -0.187273326739202 0.394855752519986 -0.75 2.04918032786885E-03 0.2 0.025460743581549 -0.154250657318142 -0.547619047619048 2.52016129032258E-02 -0.75 -1.44927536231884E-02 0.235294117647059 -0.13763936947328 0.138107416879795 2.61096605744125E-02 -0.179597701149425 -0.177551020408163 2011 Total 20726 18207 18619 12 1615 305 59484 7780 1755 5770 9 228 141 15683 3080 2806 5001 3516 2010 Total 20280 20163 17482 58 1214 291 59488 8616 2125 6049 19 173 126 17108 3212 3204 5077 4871 July 2011 Change 2.19921104536489E-02 -9.70093736051183E-02 0.065038325134424 -0.793103448275862 0.330313014827018 4.81099656357388E-02 -6.72404518558365E-05 -9.70287836583101E-02 -0.174117647058824 -4.61233261696148E-02 -0.526315789473684 0.317919075144509 0.119047619047619 -8.32943652092588E-02 -4.10958904109589E-02 -0.124219725343321 -0.014969470159543 -0.278176965715459 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2647 2567 2373 9 148 35 7779 897 216 959 8 21 17 2118 436 428 704 503 2010 3174 2790 2040 4 84 37 8129 1451 413 748 2 7 17 2638 434 386 412 310 Change -0.166036546943919 -7.99283154121864E-02 0.163235294117647 1.25 0.761904761904762 -5.40540540540541E-02 -4.30557264116127E-02 -0.381805651274983 -0.476997578692494 0.282085561497326 3 2 0 -0.197119029567854 4.60829493087558E-03 0.10880829015544 0.70873786407767 0.62258064516129 2011 Total 23373 20774 20992 21 1763 340 67263 8677 1971 6729 17 249 158 17801 3516 3234 5705 4019 2010 Total 23454 22953 19522 62 1298 328 67617 10067 2538 6797 21 180 143 19746 3646 3590 5489 5181 August 2011 Change -3.4535686876439E-03 -9.49331242103429E-02 7.52996619198853E-02 -0.661290322580645 0.35824345146379 3.65853658536585E-02 -5.23536980345179E-03 -0.138074898182179 -0.223404255319149 -1.00044137119317E-02 -0.19047619047619 0.383333333333333 0.104895104895105 -9.85009622201965E-02 -3.56555128908393E-02 -9.91643454038997E-02 3.93514301329933E-02 -0.224281026828798 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2844 2393 1047 5 64 34 6387 1182 196 746 5 12 18 2159 362 376 740 548 2010 2800 2791 1716 6 74 74 7461 1252 270 565 5 12 46 2150 410 402 594 455 Change 1.57142857142857E-02 -0.142601218201362 -0.38986013986014 -0.166666666666667 -0.135135135135135 -0.540540540540541 -0.143948532368315 -5.59105431309904E-02 -0.274074074074074 0.320353982300885 0 0 -0.608695652173913 4.18604651162791E-03 -0.117073170731707 -6.46766169154229E-02 0.245791245791246 0.204395604395604 2011 Total 26217 23167 22039 26 1827 374 73650 9859 2167 7475 22 261 176 19960 3878 3610 6445 4567 2010 Total 26254 25744 21238 68 1372 402 75078 11319 2808 7362 26 192 189 21896 4056 3992 6083 5636 September 2011 Change -1.4093090576674E-03 -0.100100994406464 3.77154157641963E-02 -0.617647058823529 0.331632653061224 -6.96517412935323E-02 -1.90202189722688E-02 -0.128986659598904 -0.228276353276353 1.53490899212171E-02 -0.153846153846154 0.359375 -6.87830687830688E-02 -8.84179758860066E-02 -4.38856015779093E-02 -9.56913827655311E-02 5.95101101430215E-02 -0.189673527324344 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 2890 2361 1558 0 45 26 6880 1170 214 834 0 18 10 2246 366 334 656 473 2010 2906 2869 2016 2 104 36 7933 1096 266 669 2 12 17 2062 372 352 579 408 Change -5.50584996558844E-03 -0.177065179505054 -0.22718253968254 -1 -0.567307692307692 -0.277777777777778 -0.132736669607967 6.75182481751825E-02 -0.195488721804511 0.246636771300448 -1 0.5 -0.411764705882353 8.92337536372454E-02 -1.61290322580645E-02 -5.11363636363636E-02 0.132987910189983 0.159313725490196 2011 Total 29107 25528 23597 26 1872 400 80530 11029 2381 8309 22 279 186 22206 4244 3944 7101 5040 2010 Total 29160 28613 23254 70 1476 438 83011 12415 3074 8031 28 204 206 23958 4428 4344 6662 6044 October 2011 Change -1.81755829903978E-03 -0.107818124628665 1.47501505117399E-02 -0.628571428571429 0.268292682926829 -8.67579908675799E-02 -2.98876052571346E-02 -0.11163914619412 -0.225439167208848 3.46158635288258E-02 -0.214285714285714 0.367647058823529 -9.70873786407767E-02 -7.31279739544202E-02 -0.041553748870822 -9.20810313075506E-02 6.58961272891024E-02 -0.166115155526142 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2010 2794 2790 2136 0 121 41 7882 1081 280 622 0 20 20 2023 Change -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 2011 Total 29107 25528 23597 26 1872 400 80530 11029 2381 8309 22 279 186 22206 4244 3944 7101 5040 2010 Total 31954 31403 25390 70 1597 479 90893 13496 3354 8653 28 224 226 25981 4428 4344 6662 6044 November 2011 Change -8.90968266883645E-02 -0.187084036557017 -7.06183536825522E-02 -0.628571428571429 0.17219787100814 -0.164926931106472 -0.114013180332919 -0.182794902193242 -0.29010137149672 -3.97549982664972E-02 -0.214285714285714 0.245535714285714 -0.176991150442478 -0.145298487356145 -0.041553748870822 -9.20810313075506E-02 6.58961272891024E-02 -0.166115155526142 Hedberg Public Library Total Patron Questions: Patron questions asked at Reference Desk Patron questions asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total patron questions Reportable Reference Questions: Asked at the Reference Desk Asked at Service Desk Asked at Youth Services Asked at Bilingual Desk (when staffed) Asked at Teen Central (when staffed) Asked via email Total for all service points InterLibrary Loan Items requested from other libraries for HPL patrons Items received from other libraries for HPL patrons Requests received from other libraries for HPL materials Items lent to other libraries from the HPL collection 2011 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2010 2580 2623 1494 2 47 52 6798 940 226 402 1 4 27 1600 Change -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 2011 Total 29107 25528 23597 26 1872 400 80530 11029 2381 8309 22 279 186 22206 4244 3944 7101 5040 2010 Total 34534 34026 26884 72 1644 531 97691 14436 3580 9055 29 228 253 27581 4428 4344 6662 6044 December 2011 Change -0.157149475878844 -0.249750191030389 -0.1222660318405 -0.638888888888889 0.138686131386861 -0.246704331450094 -0.175666130963958 -0.236007204211693 -0.334916201117318 -8.23854224185533E-02 -0.241379310344828 0.223684210526316 -0.264822134387352 -0.194880533700736 -0.041553748870822 -9.20810313075506E-02 6.58961272891024E-02 -0.166115155526142