#7 Reference Statistics
Hedberg Public Library
Total Patron Questions:20112010Change
Patron questions asked at Reference Desk – 26312961-11.14%
Patron questions asked at Service Desk – 24092783-13.44%
Asked at Youth Services16431925-14.65%
Asked at Bilingual Desk (when staffed)58-37.50%
Asked at Teen Central (when staffed)593096.67%
Asked via email4248-12.50%
Total patron questions for all service points67897755-12.46%
Reportable Reference Questions:
Asked at the Reference Desk9961179-15.52%
Asked at Service Desk36620182.09%
Asked at Youth Services511682-25.07%
Asked at Bilingual Desk (when staffed)50#DIV/0!
Asked at Teen Central (when staffed)1113-15.38%
Asked via email1923-17.39%
Total Reference questions for all service points19082098-9.06%
InterLibrary Loan
399523
Items requested from other libraries for HPL patrons -23.7%
378534
Items received from other libraries for HPL patrons -29.2%
778753
Requests received from other libraries for HPL materials 3.3%
561558
Items lent to other libraries from the HPL collection 0.5%
February 2011
2011 Total2010 TotalChange
59686089-1.99%
56245909-4.82%
34234133-17.18%
935-74.29%
15953200.00%
96104-7.69%
1527916323-6.40%
21282468-13.78%
66645446.70%
11121532-27.42%
660.00%
311963.16%
48449.09%
39914523-11.76%
8681074
-19.2%
7761088
-28.7%
15661572
-0.4%
10761256
-14.3%