#1 Strategic Plan - progress update
May 13, 2010
MEMORANDUM
TO: Library Board
FROM: Bryan J. McCormick
RE: Strategic Plan update
The following strategic initiatives have taken place within the last few months:
Prioritization of Services
-Circulation staff created a schedule that will reflect changes in workflow due to
RFID implementation. Additional changes will take place throughout the summer
as staff get used to the process and suggest additional changes. A meeting with all
circulation staff was held last week addressing the initial changes.
-The Reference Dept. has identified priorities within their department, as well as
an acknowledgement of where services could be lacking in serving a group of
patrons. One area identified was in the need to have a book discussion group for
contemporary readers of fiction. The Reading on the Rock discussion group
addressed this concern.
Library Facility
-The staff workroom has been updated to accommodate the RFID sorting machine.
-A ‘soft-start’ feature was added to the staff elevator. This will cut down on utility
costs.
-3 additional study rooms have been drawn up and hopefully will be built in the
fall (dependent on funding). These study rooms will be where the CD’s are
currently being kept.
-The circulation checkout area will undergo a redesign this summer.
-A new neighborhood for the Spanish and Do-It-Yourself areas of the collection
was created.
Partnerships and Communication
-LEAD training for staff took place in February. Library staff were placed on
teams with the objective to create a program to market the library mission of
Read-Learn-Explore-Grow. The 10 teams gave their presentations in early May.
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-A partnership program with the Literacy Connection is scheduled for Oct. 23.
-The Communication/Training committee is working on core competencies, and
identifying programs for all-staff training. The 3 areas they will initially
concentrate their work on include:
Customer Service (concentrating on a positive approach)
o
Flexibility/Adaptability
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Interpersonal/Group skills and Communication skills
o